Policies & General Information
OFFICE HOURS: 8:30am – 5:00 pm Monday through Thursday and 8:30am – 12pm on Fridays.
APPOINTMENT CANCELLATION POLICY:
When you schedule an appointment with us, that time is specifically reserved for you and you alone. If you miss an appointment without calling to cancel or if you fail to reschedule at least 24 hours a head of time, you will be charged $50. The only exception to this fee is if you can provide documentation you were hospitalized. You will be charged a no-show-fee if you arrive late and have to be rescheduled for another day. If you do not come to your appointment without cancelling ("no show") you will be required to provide a credit card number in order to schedule another appointment. On the second "no show" or less than 24 hour cancellation, the missed appointment fee will be collected. Please note that although we do offer courtesy email, text message, and phone call reminders, the patient is responsible for remembering his/her appointment. Not receiving an appointment reminder will not be considered an excuse for missing an appointment. Insurance companies do not reimburse for these fees. After two no shows you may no longer be able to be seen in our clinic.
To help ensure safety and well-being, patients are expected to follow-up within the time frame recommended by their provider. Prescriptions will be given at each appointment with enough refills to last until the recommended time of your next appointment. If you refills are running low, it likely means it is time to schedule a follow-up appointment. Before calling our office to request a refill, please check your bottle or call your pharmacy to see if you have any refills remaining. PLEASE ALLOW AT LEAST 48 -72 HOURS FOR REFILL REQUESTS. NO REFILLS WILL BE GIVEN ON FRIDAYS.
There is a $25 charge for returned checks. Balances over 90 days may be sent to a collections agency. Medical record fees are $15 plus 65 cents per page.
Insurance coverage varies among our different providers. Please contact the office for specific questions or concerns.